Free Resources

Free Guide: How to Design Customer Experience Journey Maps

In this guide you'll find:

  • How to prepare your team for the journey map activity.

  • How to gather customer data.

  • How to analyze current state customer experience.

  • How to collaborate and design future state maps.

Free Business Case Presentation Template

In this template you'll find:

  • Interactive and engaging PowerPoint deck.

  • Hypothetical scenario to justify project to product transformation.

  • Detailed sections typically found in standard project business cases.

Free Quarterly Planning Guide

In this Guide you'll find:

  • How to prepare for your planning event

  • A checklist to ensure all aspects are addressed systematically

  • Sample Agenda

  • Necessary inputs and expected outputs from the event

Free Business Capability Mapping Guide

In this Guide you'll learn:

  • What a business capability is.

  • Why a business capability map is important.

  • A 5-step approach to building a capability map.

  • Real-world example to apply.

Free AI Prompts for Project Leaders

Helpful prompts for any AI chatbot to do the following:

  • Create a Business Case

  • Create an RFP

  • Create an SOW

  • Project Management Assistance

With over 20 years of experience leading digital transformation and enterprise technology initiatives for global brands like Disney and Universal, I help organizations navigate the rapidly changing technology landscape with clarity and confidence.

My focus is on turning AI from hype into measurable business value, through strategic planning, practical implementation, and leadership enablement. By combining deep expertise in AI technologies, architecture, and customer experience innovation, I guide businesses to identify high-impact use cases, align AI with their strategy, and achieve meaningful ROI.

Together, we can drive transformation that’s both innovative and sustainable, creating organizations ready for the future of work..

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